Privacy Policy.
Effective Date: 19, September, 2024
Olfactive Club ("we," "us," or "our") is committed to protecting the privacy of our customers, members, and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
1. Information We Collect
We may collect and process the following types of personal information:
a) Personal Identification Information
Name, email address, phone number, postal address.
Account information if you create an account with us.
b) Payment Information
Payment details (such as credit card information) when you make a purchase or subscription.
Transaction details related to your purchases.
c) Technical Information
IP addresses, browser type, operating system, and other technical data from website visits.
Cookies and usage data related to your activity on our website.
d) Communication Data
Information provided through communication channels (email, forms, chat).
e) Preferences and Interests
Information regarding your preferences for fragrance types, workshop participation, and other interests in our services.
f) Photos from Events
Photos or videos taken during our events and workshops may include images of participants. We use these images for promotional purposes (e.g., website, social media) unless you provide a written notification opting out before the event.
2. How We Use Your Information
We may use your information for the following purposes:
To process and manage your purchases, subscriptions, or reservations for events and workshops.
To communicate with you regarding our services, promotions, or customer support inquiries.
To personalize your experience by offering customized services and product recommendations based on your preferences.
For marketing purposes (with your consent), including newsletters, promotions, or offers related to our products or services.
To improve our website, services, and customer experience through analytics.
To use photos and videos from events to promote Olfactive Club (with an opt-out option provided for event participants).
To comply with legal obligations and protect our business from fraud or security threats.
3. How We Share Your Information
We will never sell or share your personal information with third parties for their own marketing purposes. However, we may share your information in the following instances:
Service Providers: We may share information with third-party vendors, such as payment processors, marketing platforms, and delivery services, to facilitate our services.
Legal Compliance: If required by law or to respond to legal processes (e.g., subpoenas or court orders).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and gather usage data. You can choose to disable cookies via your browser settings, but this may impact your experience on our website.
5. Photos and Videos at Events
Photos and videos taken during our events may feature participants and may be used in promotional materials (e.g., website galleries, social media posts). If you do not wish to appear in these photos or videos, you must notify us in writing prior to the event. We will make every reasonable effort to exclude you from any such materials.
6. Your Rights and Choices
You have certain rights regarding your personal information:
Access: You can request a copy of the personal data we hold about you.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
Opt-Out: You can unsubscribe from marketing communications at any time.
Cookies: You can manage your cookie preferences through your browser settings.
7. Data Security
We take the security of your data seriously and implement reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Olfactive Club does not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@olfactiveclub.com
Mailing Address: Vondelstraat 154, Amsterdam, The Netherlands, 1054GT